Client Voice has been at the heart of PALS’ service delivery as we strengthen our commitment to providing a service that supports people to live their life their way.
In 2023-24 we have introduced quarterly reviews of Group Activities that have facilitated a reflective and responsive approach to service development with an ongoing understanding of what is important to and for our clients.
Support Plan and Goal Reviews have been held with clients and their informal networks to gather important feedback that ensures PALS continues to provide the highest standards of support.
The Tri-State Games to be held in Portland later this year is a fantastic example of providing our clients with the opportunity to lead event planning. Team Captains have been democratically elected, consulted with and involved in all key decisions and supporting communications to the wider team.
They have decided which Support Workers they would like to support them, decided on new uniforms, accommodation plans and activities during the week.
We have worked with Valid to co-design a training package for leaders to be champions of Client Voice so that holding the person at the centre of practice, service delivery, quality, safeguarding and governance is at the forefront of everything we do at PALS.
This training is due to roll out late 2024 and is expected to have significant impact to outcomes, social connection and community contribution, advocacy and rights for our clients and further build a rewarding and client rights focused workplace culture for the team.
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