Client Voice is now at the heart of PALS’ service delivery as we strengthen our commitment to providing a service that supports people to live their life, their way. It is important for PALS to ask people with disability how things need to be done.
Late last year, we developed a training package for team leaders to help champion Client Voice to make sure our clients are at the centre of service delivery, quality, safeguarding and governance.
Client Voice training rolled out in late 2024 and is already having an impact on outcomes, social connection and community contribution, advocacy and rights for our clients.
Our new Client Voice Committee includes PALS clients and support members. This committee will shape decision making at PALS and influence change in our community.
To make sure all clients are represented, the Committee is made up of clients across different age groups and with different skills and interests.
So far in 2025, the Committee has met twice and discussed topics such as fundraising, transport, and news from the PALS board.
As a result, we have opened the lines of communication between PALS clients, leadership and executive teams, and have come up with some great ideas for future fundraising.
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