Say hello

Contact Us

CONTACT US

Corporate Office

Address:
Suite 8, level 1/3 Witt Street,
Yarrawonga. VIC 3730

PO Box 735,
Yarrawonga. VIC 3730

Phone: 03 5862 2641

Fax: 03 5862 2677

OUR LOCATIONS

Head Office

Suite 8 Level1 / 3 Witt St Yarrawonga VIC 3730

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Head Office

Yarrawonga Hub

20a Orr Street Yarrawonga VIC 3730

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Yarrawonga Hub

Cobram Hub

7-9 Dillon Street Cobram VIC 3644

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Cobram Hub

Cobram Op Shop

96 Broadway Street Cobram VIC 3644

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Cobram Op Shop

Numurkah Hub

24 O’Connor Street Numurkah VIC 3636

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Numurkah Hub

Numurkah Op Shop

35 Melville Street Numurkah VIC 3636

Contact details:
(03) 5862 2641
Email: info@palsinc.org.au

Numurkah Op Shop

CLIENT FEEDBACK

COMPLIMENTS

AND BRIGHT IDEAS,

COMPLAINTS

We welcome your Compliments and Bright Ideas as well as your Complaints.  Both help us to provide you with a better service.

6 + 5 =

Who can complain?

 At PALS Inc. everyone has the right to make a complaint and to have that complaint listened to and sorted out quickly.

How can I complain?

 There are a number of ways including:

  • In writing to PO Box 735 Yarrawonga 3730
  • In person (either the staff person, their supervisor or at the office)
  • Telephone on 03 5862 2641
  • Email: info@palsinc.org.au

What information should I include in my complaint?

 It would be helpful if you let us know what happened and who was involved. Dates, Times and whether their were any witnesses is also helpful in resolving your complaint.

What will happen once a complaint has been made?

PALS Inc. aims to resolve grievances as quickly as possible and without prejudicing anyone’s rights.

What happens to the information collected?

 Your complaint information is used to investigate and hopefully resolve your matter and that may involve sharing the information with other relevant areas in PALS Inc. Statistical information regarding complaints is also used to improve PALS Inc. services, better understand community needs and respond more positively to complaints or suggestions.