Message to our Customers
Covid-19 Update

To all PALS Clients and Families PALS is committed to keeping you informed about our services and supports during the management of the Coronavirus (COVID – 19) pandemic. We are also committed to keeping our customers and staff safe during this period.

In light of the recent directives by the Victorian Government regarding the importance of ‘social distancing’ we have made the decision to cancel group programs indefinitely from tomorrow Tuesday 24th March 2020. This applies to the following locations:

1. 24 O’Connor Street Numurkah

2. 10 Dillon Street Cobram

3. 20A Orr St Yarrawonga

From tomorrow, we will continue to offer 1:1 service and as of this afternoon we will be contacting you all individually via phone to understand what your support needs are for the immediate future. Typically, these services would be home based and not in the community however we can assist with shopping, medical appointments and the like.

PALS is not considering stopping any of the services for supported independent living and there are other essential services to some customers that will continue, including doing welfare checks and phone in’s for customers who live alone.

The other services of PALS which will be impacted are the Opportunity Shops which are closed from today:

1. Broadway Street Cobram

2. Melville St Numurkah

Gorman House in Yarrawonga will close from the end of this week and stay closed indefinitely. No further bookings will be taken at this time.

In the meantime if you are able, please follow the directions and information on COVID-19, issued by the Victorian Department of Health and Human Services (DHHS), which can be found here;

Everyone should continue to practise good hygiene to protect against infections. Good hygiene habits include:

• washing your hands often with soap and water;

• using a tissue and cover your mouth when you cough or sneeze or sneeze or cough into your elbow;

• avoiding close contact with others by practising social distancing.

If you have any questions or concerns please feel free to contact myself, Suzanne Vilé – the Client Services Manager or Paul Quinane the Business Services Manager on the above number or contact On-call after hours on 0428 622 641.

We wish to take this opportunity to thank you for your custom and support and to advise you that we look forward to this continuing into the future. For further information and updates please go to our webpage

Kind regards,
Julie Brooks